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Frequently asked questions

General

What payment methods do you accept?

Major cards, Apple Pay and PayPal.

Can I change my order?

To change a detail like your size or address, email us at support@dinaracollective.com ASAP. After your order is dispatched, we can no longer amend it.

Can I return my order?

Yes, you have the right to return for a refund up to 14 days after your order arrives. See our Returns page for how.

Will I get an order confirmation?

Yes. A confirmation lands in your inbox straight away. A tracking link to follow once your order ships.

Shipping and delivery

Where do you ship?

We ship to the UK, USA, Canada, UAE, Qatar, Kuwait and Saudi Arabia. 

Do you ship to the US and Canada?

Yes we do!

How long will my order take?

We ship from the UK and domestic orders arrive in 3 to 5 business days. International orders can take 2-8 business days.

Will I be charged customs or import duties?

No surprises at the door. For every country we ship to, duties and taxes are included at checkout, so the price you see is the price you pay.

How do I track my order?

A tracking link arrives by email the moment your order is dispatched.

Returns and refunds

What is your returns policy?

Returns for a refund within 14 days of delivery, unworn and unwashed with tags attached. We do not currently offer exchanges. Full details are on our Returns page.

Who pays for return postage?

You cover return postage, unless your item arrived faulty or not as described.

When will I get my refund?

Within 14 days of your return reaching us and clearing our quality check.

My item is faulty. What do I do?

Sorry to hear that! Email us at support@dinaracollective.com and we will put it right. Return costs for faulty items are our responsibility.

Sizing and fit

What size should I order?

Our size guide sits on every product page. Still unsure? Email us at support@dinaracollective.com and we will help you find the right fit!

Will you restock sold-out items?

Sometimes, when there is enough demand, though we cannot promise any single piece will return. Restocks can take up to a month.

How do I reach you?

Email us at support@dinaracollective.com. We reply within 24 to 48 hours on business days.