Frequently asked questions
General
Major cards, Apple Pay and PayPal.
To change a detail like your size or address, email us at support@dinaracollective.com ASAP. After your order is dispatched, we can no longer amend it.
Yes, you have the right to return for a refund up to 14 days after your order arrives. See our Returns page for how.
Yes. A confirmation lands in your inbox straight away. A tracking link to follow once your order ships.
Shipping and delivery
We currently only ship within the UK
Not at the moment but we are working on it!
We ship from the UK and your order will arrive in 3 to 5 business days.
No surprises at the door. For every country we ship to, duties and taxes are included at checkout, so the price you see is the price you pay.
A tracking link arrives by email the moment your order is dispatched.
Returns and refunds
Returns for a refund within 14 days of delivery, unworn and unwashed with tags attached. We do not currently offer exchanges. Full details are on our Returns page.
You cover return postage, unless your item arrived faulty or not as described.
Within 14 days of your return reaching us and clearing our quality check.
Sorry to hear that! Email us at support@dinaracollective.com and we will put it right. Return costs for faulty items are our responsibility.
Sizing and fit
Our size guide sits on every product page. Still unsure? Email us at support@dinaracollective.com and we will help you find the right fit!
Sometimes, when there is enough demand, though we cannot promise any single piece will return. Restocks can take up to a month.
Email us at support@dinaracollective.com. We reply within 24 to 48 hours on business days.
