Refund policy
If something is not quite right, here is how to send it back. We keep it simple, and we will always honor your legal rights as a customer.
Your return window
You have the right to change your mind. You can return an item for a refund within 14 days of the day it arriving. Simply let us know within that time, then send the item back within 14 days of telling us. We offer refunds only and do not currently exchange items.
Condition of returns
To be accepted, items must be returned unworn, unwashed and in their original condition, with tags attached and all original packaging included. Please try pieces on with care. We may reduce your refund if an item comes back showing signs of wear or handling beyond a simple try-on.
How to return
- Email us at support@dinaracollective.com within your 14 day window, quoting your order number, to start your return.
- We will confirm the return address and talk you through the next steps.
- Package your item securely and send it back using a tracked service. We recommend tracked postage, as we cannot be responsible for items lost on their way back to us.
Return postage
You arrange and cover the cost of return postage, unless your item arrived faulty or not as described. We do not currently offer free returns.
Your refund
Once we have received and checked your return, we will refund the price you paid for the item, plus the cost of standard delivery (unless the original delivery was free). We do not refund any extra paid for a faster delivery option, and import duties and taxes are non-refundable. Refunds are made to your original payment method within 14 days of your return reaching us.
Faulty or incorrect items
Under the Consumer Rights Act 2015, the items we send must be of satisfactory quality, fit for purpose and as described. If something arrives faulty or not as described, please email us and we will put it right. In these cases we cover the cost of returning the item, and depending on the circumstances you may be entitled to a repair, a replacement or a refund.
Final sale items
Any items clearly marked as final sale are not eligible for a change-of-mind return. This never affects your rights if such an item arrives faulty or not as described.
Your statutory rights
As a consumer you have legal rights in relation to goods that are faulty or not as described, and these rights are not affected by our returns policy. For more information, UK customers can contact the Citizens Advice consumer service, or the equivalent consumer body in your country.
Questions?
Email us at support@dinaracollective.com. We reply within 24 to 48 hours on business days.
