Shipping policy

Everything you need to know about getting Dinara to you, wherever you are. If you have a question we have not answered here, we are always happy to help.

Where we ship

We deliver to the United Kingdom, the United States, Canada, the United Arab Emirates, Qatar, Kuwait and Saudi Arabia. If your country is not listed, we are not able to deliver there yet, but we are always looking to welcome new places.

Dispatch

All orders are dispatched from the United Kingdom, Monday to Friday, excluding UK public holidays. Because we dispatch quickly, you have a short window after placing your order to change a detail such as your size or delivery address. Once your order has been dispatched, we can no longer amend or cancel it. Your right to cancel for a refund is separate and explained on our Returns page.

Delivery times and couriers

• United Kingdom: usually 3 to 5 business days, with Royal Mail Tracked.
• United States, Canada, UAE, Qatar, Kuwait and Saudi Arabia: usually 2 to 8 business days from dispatch, with tracked express delivery.

Customs processing can occasionally add a few days. Delivery times are estimates provided by our couriers and are not guaranteed.

Shipping costs

Shipping is calculated at checkout based on your delivery address and shown clearly before you pay.

Duties and taxes

No surprises at the door. We are not registered for VAT, so no VAT is added to UK orders.

For international orders, import duties and taxes are included in the price, so there is nothing more to pay on delivery. For orders to the United States, state sales tax is added at checkout where it applies and shown before you pay. Your parcel will not be held for further charges on delivery.

International orders are processed by our partner Global-e, who handles customs clearance, duties and local taxes on our behalf.

Tracking your order

Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your parcel. Tracking can take a few hours to update after dispatch.

Delivery and responsibility

Once your order has been delivered, responsibility for it passes to you. If no one is available to receive your parcel, the courier’s usual redelivery or collection process will apply.

Getting your details right

Please check your delivery address and contact details carefully at checkout. We cannot be held responsible for orders delayed, returned or lost because of an incomplete or incorrect address.

Questions

Email us at support@dinaracollective.com. We reply within 24 to 48 hours on business days.